Returns and Refunds
Matteocioni.com intends to guarantee the complete satisfaction of its own Customers by offering them the possibility to return one or more items and receive a refund equal to the price of the returned items. The return must be done at the expense and under the responsibility of the Customer within 7 days of delivery and only at the condition that the returned goods result intact and not worn.
To send one or more returns to Matteocioni.com, the Customer is required to observe precise conditions:
- All items on sale on the site Matteocioni.com are delivered to the Customer with an authenticity tag attached to the garment by a disposable safety seal with the logo of Matteocioni.com. The garment must be worn without removing the tag and without tamper the warranty seal. The return will be accepted only with the security seal perfectly whole, that can be a plastic seal with its wire. They will not be accepted in any case returns with the security seal cut, broken, detached, removed or tampered.
- The products to be returned must not have been worn, ironed, washed or treated in any way.
- The products must be returned in the same conditions as they have been shipped to the Customer and must be packed and packaged properly.
- All the other labels of the product must be whole and in no case removed from the item.
- The goods to return must be delivered physically and exclusively to the express courier “Bartolini” or “DHL” within and not later than 30 days of delivery.
- The Customer who wishes to make a modification of the model, the color or of the item has to forward the return procedure and perform a new order on Matteocioni.com.
- In the event of non-compliance with one of the above conditions, Matteocioni.com reserves the right not to accept the returned goods and ship them to the Customer at the expense of the latter.
THE RETURN PROCEDURE
- In order to obtain a return authorization, the Customer must send a request to the email address firstname.lastname@example.org within 7 days of good reception. In the email they must be specified the codes of the items that you want to return. Upon receipt of the return request, the customer service of Matteocioni.com will send to the Customer a written confirmation with the specific indications to follow.
- The shipment’s price will be at the expense of the Customer. You have to send the pack to Matteocioni.com, Via F. Bertoncini 21 – 50054 – Fucecchio (FI) – Italy. The shipment is at risk and danger of the Customer. Matteocioni.com is not responsible of each eventual loss or damage due to inadequate packaging or delivery delay. Items must be returned in the same packaging with whom they have been received or in the same manner or type. Within the pack, the Customer will find a label to be placed as a seal to close the outer packaging, to the same Customer’s and Matteocioni.com’s guarantee against any possible tampering of the returned goods. All the goods will be rendered object of inspection from the staff of Matteocioni.com, that will check the respect of the conditions and parameters indicated in the return procedure. Matteocioni.com reserves the right to evaluate additional charges that may eventually be required to guarantee the return on sale of the returned items. These amounts will be established at the end of the assessment of the conditions of the returned goods and they will be communicated to the Customer.
If the return procedure has been performed correctly, in compliance of all conditions, the Customer will receive an email of acceptance of the return. The refund due will be done by credit card credit (if the order has been paid by credit card), Paypal credit (if the order has been paid by paypal) or by bank transfer.